Online Forms

Startup Forms

We offer a variety of online forms to guide contractors and technicians through every stage of the start up process. Use these start up forms for commercial units.

STEP 1

Fill this form before installing the unit (unit NOT installed)

STEP 2 (MANDATORY)

Fill this form before a start up date can be scheduled

STEP 3 (MANDATORY)

Use this form when commissioning a unit

Warranty

STANDARD FACTORY WARRANTY

For warranty claims within the warranty period, please submit a Standard Factory Warranty Form below.

EXTENDED (NON FACTORY) WARRANTY

If you have Extended (Non Factory) Warranty, the following applies:

• Contractor is paid based on Prime Warranty’s reimbursement schedule
• Contractors are paid on two different rates when submitting a claim $125/hr or $400/hr the rate is based on which rate was chosen when purchasing the warranty you should have pricing for both rates
• Contractors do not need approval from Prime to repair the unit
• After the unit is repaired, contractors submit their claims directly to Prime Warranty
• They can use the attached claim form or use their own form, as long as we have all the info needed to process the claim.
• If all info is correct with the allotted hours, contractor will be paid by Prime within 30 days
• If information is missing Prime will request the additional information needed to process the claim by email to the contractor (this could delay the payment period of 30 days)
• Contractors should know it is at our discretion to request parts invoices
• Claims can be submitted to claims@primewarranty.ca or claims@primewarranty.net